Support
For a problem with a check, include the order text and, if you can, the picture you used.
Which image formats can I use?
PNG, JPG, HEIC, and PDF (first page). If your design app saves in another format, export it as an image or take a screenshot.
How do I get my design into the app?
On an iPad or Mac, take a screenshot (Mac screenshots can be sent with AirDrop). On a Windows computer, photograph the design preview on your monitor with the app's camera. You can also export an image from your design app and pick it from Photos or Files.
A word shows as "check by eye" or can't be read
Script fonts, small text, glare, and engraved metal can be hard to read. For screens, hold your iPhone straight on and avoid reflections. For finished pieces, use light from the side and photograph curved surfaces straight on. You can always confirm a word yourself with "Looks right".
Why was a name with an accent flagged?
If the only difference is an accent or a capital letter (Zoë vs. Zoe), the word is marked for you to check rather than as a match, so a missing accent doesn't slip through.
Can it catch my customer's typo?
No. It compares your design with the order text. If the order itself is misspelled, the design will match it.
When does the free limit reset?
At midnight in your device's time zone. Checking the same order again after fixing the design doesn't count.
How do I upgrade or cancel?
Upgrade from the app (Settings → Go unlimited). To cancel a subscription, open iPhone Settings → your name → Subscriptions.
I bought Pro but it isn't unlocked
Tap Settings → Restore Purchases. If that doesn't help, email us with your purchase date.
My checks are gone after switching phones
Checks are stored only on your device. Restore your new iPhone from an iCloud or computer backup to bring them over.